My product is faulty. What can I do?
All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We will require photos and information about the damage and, once received, we will make arrangements to have a replacement product sent to you as quickly as possible.

What payment methods do you accept?
We accept credit/debit card payments as well as payments via PayPal and Afterpay. We accept most credit and debit cards which carry the Visa, Mastercard and American Express logos. All payments via credit or debit cards occur on our super secure payment system which uses 256-bit SSL technology.

How long does delivery take?
We ship our products to you as quickly as possible. We aim to process orders within 1-3 business days and we ship all items with Australia Post or a local courier service. Shipping takes 5-15 business days depending on whether you live in a major city or rural area. Once your order has been shipped, we’ll send you the tracking code so you can track the progress of your order.

Do you have a returns policy?
Yes.

What are Hot Buy products?
At Koolaburra by UGG shop our aim is to deliver great value to our customers. Our commitment is to provide the best shopping experience both instore and online. Our Hot Buys represent low prices on a huge range of every day products, available for our customers every day. These prices are normally the lowest they can go but they may change from time to time.

Can I send items to multiple addresses with the same order?
Not at this time. To ship items to different addresses, please enter separate orders for each address.